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What is NuSmart Field Service App
Field Services App built on NetSuite to automate business processes for a modern mobile workforce. Your company could be into maintenance work, pesticides, F&B trading and distribution - the possibilities are endless. The application is highly customisable, you can easily tweak it to meet your field service needs. A complete integrated solution in NetSuite allows you to get more control an visibility in the whole process - you are also easily able to retrieve reports for management.
Automate the service process
Make assignment of service items to service team, and completion of service seamless.
Mobile App for Service Team
Service team can use Mobile Application to complete job assignment (available for both customers and crew)
Route Management service to save time and cost
Show the best route for crew.
Reports & dashboard generation for management
No more manual tasks and inaccuracy of data. All reports are generated in real-time.
Customer Request Fulfilment Flow
Customer Service Request
Service request through Customer Center/ Website/ Phone Call/ Email
Customer Support Team/ Dispatcher:
Assignment in NetSuite backend
Mobile app functionalities for Crew before site visit:
1) Task/Service Status
2) Location Mapping
3) Route Management
Mobile app functionalities for Crew after site visit :
1) (Site In/Out with GPS)
2) Update report
3) Expense Submission
Invoicing to customer:
Financial transactions with customers are in real-time and seamless.
Master Records
Service Item Master
- Define service item with name, description
- Pricing details
Service Vehicle Master
- Maintain your Service Vehicle details and availability
- System integrated with GPS device, it displays current location of Service Vehicle
Service Duty Roster
- Plan and schedule duty roster for the day/week
- Assign service resources to service team
Customer Support Team / Dispatcher Role
Crew Mobile App View for Task Completion
Why NuVista Technologies?
Proven Track Record with 100+ Implementations
As a leading NetSuite implementation partner in the region, NuVista Technologies has a proven track record with 100+ implementations.
We’ve developed our very own HRMS
We’ve developed NuSmart, a HRMS that is fully integrated with NetSuite. It comprises recruitment, asset management, attendance, leave management, performance, payroll, all of which can be accessed by employees via a mobile app or web portal.
Proven Domain Experience in Omni-channel, Manufacturing, Professional Services, Oil & Gas, etc
We have domain expertise in omnichannel, manufacturing, professional services, oil & gas, etc.
We provide cost-effective solutions
As a cloud ERP solution vendor, we have a support team which consists both delivery and R&D based out in Singapore and Pune, India.
Nuvista has been helpful in getting the Australia shopmonk up with the implementation of the requirements. They have done Excellent Job.
We found Nuvista's team to be experienced, professional and responsive. The team was able to handle all the challenges encountered during the Netsuite ERP Implementation.
We are delighted by the quality of your services and appreciate your responsiveness and professionalism in business. Thank you for being our most trusted vendors for Implementing Oracle Netsuite successfully at India Electronics Pte Ltd
We sincerely appreciate your customer service. Your support post-delivery has always been prompt. It is a privilege for us to have an association with you for such a long Implementing Oracle NetSuite ERP at OPTICAL GAGING (S) Pte. Ltd.
NuVista were there for us right through every step of a complex ERP implementation and roll-out of new business wide process changes. They know product very well and took the time to really understand our pain points and used their deep Certified NetSuite expertise to develop processes that fit our needs and allowed us to gain huge efficiencies from the system.
