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NuSmart Field Services App Built on NetSuite

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    What is NuSmart Field Service App

    Field Services App built on NetSuite to automate business processes for a modern mobile workforce. Your company could be into maintenance work, pesticides, F&B trading and distribution - the possibilities are endless. The application is highly customisable, you can easily tweak it to meet your field service needs. A complete integrated solution in NetSuite allows you to get more control an visibility in the whole process - you are also easily able to retrieve reports for management.

    Automate the service process

    Make assignment of service items to service team, and completion of service seamless.

    Mobile App for Service Team

    Service team can use Mobile Application to complete job assignment (available for both customers and crew)

    Route Management service to save time and cost

    Show the best route for crew.

    Reports & dashboard generation for management

    No more manual tasks and inaccuracy of data. All reports are generated in real-time.

    Customer Request Fulfilment Flow

    Customer Service Request
    Service request through Customer Center/ Website/ Phone Call/ Email

    Customer Support Team/ Dispatcher:
    Assignment in NetSuite backend

    Mobile app functionalities for Crew before site visit:
    1) Task/Service Status
    2) Location Mapping
    3) Route Management

    Mobile app functionalities for Crew after site visit :
    1) (Site In/Out with GPS) 2) Update report 3) Expense Submission

    Invoicing to customer:
    Financial transactions with customers are in real-time and seamless.

    Master Records

    Service Item Master
    - Define service item with name, description
    - Pricing details

    Service Vehicle Master
    - Maintain your Service Vehicle details and availability
    - System integrated with GPS device, it displays current location of Service Vehicle

    Service Duty Roster
    - Plan and schedule duty roster for the day/week
    - Assign service resources to service team

    Customer Support Team / Dispatcher Role

    • Service/Consultation Request flows to NetSuite
    • Service Request Confirmation in NetSuite
    • Service Assignment for Dispatcher
    • Upon case assignment, alert is sent to Crew through mobile app.

    Crew Mobile App View for Task Completion

    • Mobile dashboard showing pending case requests
    • Associated route displayed, and Google maps will show the journey from A to B
    • Service Assignment for Dispatcher
    • Crew to update service status: Proceed, Started, Completed
    • Crew to fill in Service Completion Form
    • Payment details updated by crew, and individual tax invoice is sent to customer via email

    Why NuVista Technologies?

    Proven Track Record with 100+ Implementations

    As a leading NetSuite implementation partner in the region, NuVista Technologies has a proven track record with 100+ implementations.

    We’ve developed our very own HRMS

    We’ve developed NuSmart, a HRMS that is fully integrated with NetSuite. It comprises recruitment, asset management, attendance, leave management, performance, payroll, all of which can be accessed by employees via a mobile app or web portal.

    Proven Domain Experience in Omni-channel, Manufacturing, Professional Services, Oil & Gas, etc

    We have domain expertise in omnichannel, manufacturing, professional services, oil & gas, etc.

    We provide cost-effective solutions

    As a cloud ERP solution vendor, we have a support team which consists both delivery and R&D based out in Singapore and Pune, India.

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