NuSmart Field Services App
NuSmart Field Services App Built on NetSuite
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What is NuSmart Field Service App?
Field Services App built on NetSuite to automate business processes for a modern mobile workforce. Your company could be into maintenance work, pesticides, F&B trading and distribution - the possibilities are endless. The application is highly customisable, you can easily tweak it to meet your field service needs. A complete integrated solution in NetSuite allows you to get more control an visibility in the whole process - you are also easily able to retrieve reports for management.
Automate the service process
Make assignment of service items to service team, and completion of service seamless.
Mobile App for Service Team
Service team can use Mobile Application to complete job assignment (available for both customers and crew)
Route Management service to save time and cost
Show the best route for crew.
Reports & dashboard generation for management
No more manual tasks and inaccuracy of data. All reports are generated in real-time.
Customer Request Fulfilment Flow
Customer Service Request
Service request through Customer Center/ Website/ Phone Call/ Email
Customer Support Team/ Dispatcher
Assignment in NetSuite backend
Mobile app functionalities for Crew before site visit
1) Task/Service Status 2) Location Mapping 3) Route Management
Mobile app functionalities for Crew after site visit
1) (Site In/Out with GPS) 2) Update report 3) Expense Submission
Invoicing to customer
Financial transactions with customers are in real-time and seamless.
Master Records
Service Item Master
- Define service item with name, description
- Pricing details
Service Vehicle Master
- Maintain your Service Vehicle details and availability
- System integrated with GPS device, it displays current location of Service Vehicle
Service Duty Roster
- Plan and schedule duty roster for the day/week
- Assign service resources to service team
Event Manager Access with Member Portal
Customer Support Team / Dispatcher Role
- Service/Consultation Request flows to NetSuite
- Service Request Confirmation in NetSuite
- Service Assignment for Dispatcher
- Upon case assignment, alert is sent to Crew through mobile app.
Crew Mobile App View for Task Completion
- Mobile dashboard showing pending case requests
- Associated route displayed, and Google maps will show the journey from A to B
- Service Assignment for Dispatcher
- Crew to update service status: Proceed, Started, Completed
- Crew to fill in Service Completion Form
- Payment details updated by crew, and individual tax invoice is sent to customer via email
Why NuVista Technologies?
Proven Track Record with 200+ Implementations
As a leading NetSuite implementation partner in the region, NuVista Technologies has a proven track record with 200+ implementations.
We’ve developed our very own HRMS
We’ve developed NuSmart, a HRMS that is fully integrated with NetSuite. It comprises recruitment, asset management, attendance, leave management, performance, payroll, all of which can be accessed by employees via a mobile app or web portal.
Proven Domain Experience in Omni-channel, Manufacturing, Professional Services, Oil & Gas, etc
We have domain expertise in omnichannel, manufacturing, professional services, oil & gas, etc.
We provide cost-effective solutions
As a cloud ERP solution vendor, we have a support team which consists both delivery and R&D based out in Singapore and Pune, India.
Testimonial
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Trust score 4.5
Lakshmanan