CRM on Cloud

NetSuiteTM CRM+ delivers powerful customer relationship management (CRM) capabilities

NetSuiteTM CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a single cloud CRM solution.

And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management, partner management and marketing effectiveness capabilities as standard.

Key Benefits

  • Clear visibility into sales, service and marketing performance
  • Streamlines quote-to-order processes
  • Elevates productivity with a 360-degree view of your customers
  • Improves sales performance through forecasting, upsell and commission management
  • Drives collaboration with partners
  • Increases customer service productivity and reduces case resolution times
  • Manage multinational sales and services organizations, with Global CRM.
  • Sales Force Automation: Optimize sales processes with complete opportunity management, and get powerful tools to drive performance including sales forecasting, commission management, upsell management and more.
  • Customer Service Management: Drive service with complete case and escalation management, and accelerate service with knowledge base management, customer self-service and more.
  • Partner Relationship Management: Improve collaboration with partners through partner relationship management (PRM) that delivers joint marketing campaigns, joint lead management, partner commissions and order processing.
  • Marketing Automation: Grow faster with almost unlimited customer segmentation and targeting capabilities, email marketing and true marketing program ROI analysis.
  • Mobile: Comprehensive support for mobile devices like iPhone, iPad, BlackBerry or Windows Mobile and ensures that your employees can access NetSuite when and where they need it.
  • CRM Analytics and Reporting: Fingertip access into sales, marketing and customer service information lets you measure and optimize performance and you even get back-office metrics for total business visibility.

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