Case Studies

  • Company Profile:

    • IT Consulting and Integration Provider
    • Strong Presence in Malaysia, Vietnam and Thailand
    • 200+ employees
    • eServe, a subsidiary of Micro, provides customized premium service to AppleTM users

    Challenges

    • 4 separate fragmented systems, across different physical location
    • Unreliable financial management
    • Non-existence of system maintenance
    • Difficult or impossible upgradations
    • No organization wide reliable ERP system

    Solution Proposed and Implemented:

    • Suggested and successfully implemented cloud-based NetSuite One World to manage multi-location subsidiaries and multi-currency finances
    • End-to-end defect free implementation in 4 months

    Results

    • Seamless management of all the locations, departments and eServe on one common platform, with dashboards for executives
    • Customer service time reduced by over 50%, resulting in better customer satisfaction and increased revenues
    • Realtime visibility across operations, purchase, service centers, sales
    • Optimized after sales support and tracking
    • No worries of maintenance and upgrade – everything is on cloud
  • Company Profile:

    • Marine, Oil & Gas services provider
    • Provides engineering services across piping, steelworks, heat exchangers and Consulting
    • Global operations with complex inventory management

    Challenges:

    • Multiple systems and application created frequent errors, delays and inaccuracies
    • High staffing costs due to inaccuracies
    • No centralized ERP system with total ownership
    • Disintegrated units of operations, difficult to coordinate

    Solution Proposed and Implemented:

    • Offered advanced integration of financials, projects, inventory, purchasing, stores
    • Implemented NetSuite Wholesale/Distribution edition with Advanced Project functionalities

    Results:

    • Single CRM solution to manage the entire organization
    • Reduced manual activities and better inter-department communication
    • In-house admin could customize the new changes, and easily add new business processes with minimal cost
  • Company Profile:

    • A Korean Conglomerate’s subsidiary
    • Lotte Confectionery SEA Pte. Ltd manufactures over 200 FMCG/CPG products such as biscuits, cookies, crackers, ice-cream, candy, chocolate and other eatables
    • Direct seller to end-Customers and distributers

    Challenges:

    • No system to manage high volume SKUs with integrated SO, PO and financials
    • Multiple systems, with majority of work done on excel sheets
    • No end-to-end visibility of inventory status, purchasing and sales
    • Lot of manual duplication of data leading to inefficiencies
    • Disintegrated units of operations, difficult to coordinate

    Solution Proposed and Implemented:

    • Offered advanced integration of financials, projects, inventory, purchasing, stores
    • Implemented NetSuite Wholesale/Distribution edition with Advanced Project functionalities

    Results:

    • Single CRM solution to manage the entire organization
    • Reduced manual activities and better inter-department communication
    • In-house admin could customize the new changes, and easily add new business processes with minimal cost
  • Company Profile:

    • A successful logistics and transportation company, since 1980s
    • Offers services in Singapore, Malaysia and Hong Kong
    • Services include such as corporate relocation, international & domestic relocations, storage services, risk advisory

    Challenges:

    • No standard system for costing estimates, which is calculated based from multiple non-linear factors
    • Absence of central CRM and ERP system
    • Manual complex costing sheet calculation with frequent mistakes
    • Accounting period closure delays and reconciliation issues

    Solution Proposed and Implemented:

    • Suggested and implemented infrastructure for integrated data communication between various units
    • Eliminate silos and link various functions like quotation, job orders and warehouse management
    • Implemented a 360 degrees solution by cloud based NetSuite for ERL, CRM and eCommerce

    Results:

    • Realtime job scheduling and survey appointment, leading to processing time cut down by 50% +
    • On time account closure activities and compliance reports
    • Availability of integrated data from freight charges, port of entry, and inbound-outbound shipping details
    • Optimized decision making and precise costing estimates
  • Company Profile:

    • Formed in 2004, D-Ron provides best-in-class surveillance solutions
    • Product offerings includes IP surveillance cameras, networking solutions, storage requirements and video management
    • Premium partner of Singtel and Axis/Milestone in Singapore & Malaysia

    Challenges:

    • Complex multitiered supplier discount structures with unique individual process with combinations of B2B and B2C dealing in different currencies – all to be done manually each time
    • Fragmented excel based systems; difficult pricing version controls; multiple disparate systems
    • No proper CRM to track quotations resulting in lost opportunities

    Solution Proposed and Implemented:

    • fulfilled advanced inventory handling features to manage landing cost, serialized inventory and bar-coding
    • Implemented cloud-based easy to use Wholesale/distribution mid-market edition of NetSuite with ERP/CRM/eCommerce functionalities

    Results:

    • Reduced monthly inventory related costs by 10% +
    • Improved time needed to update new inventory by 50%
    • Integrated ERM and CRM solution leading to better cohesion between departments
    • Could-based anytime anywhere executive access to dashboards
  • Company Profile:

    • Retail and eCommerce company providing beauty, health & wellness products and services
    • Exclusive store in Singapore
    • Offers branded products in skincare, women care, slimming systems, health supplements and boutique retail outlets

    Challenges:

    • Tedious handling of complex priced kits and bundles
    • 20,000+ end customer base management with varied pricing offerings and services
    • High on-call customer response time
    • Lack of electronic invoicing

    Solution Proposed and Implemented:

    • Integrated order management with store teams taking care of order fulfillment
    • Cloud based CRM to support eCommerce business
    • Implemented NetSuite ERP, CRM and eCommerce (wholesale/distribution edition)

    Results:

    • On-call customer response improved by 60% to under 2 mins
    • Better and seamless inventory management, reduced inventory in hand by 15%
    • Replaced excel files for orders, paper-cards for customers and a rudimentary accounting system
    • Transparent communication between departments
    • Electronic invoicing for huge order chunks
  • Company Profile:

    • Wholly owned by Marubeni Group (Japan), Marnix is licensed reinsurance broker
    • Along with Marnix Tokyo and Marnix Europe, they have operations in 3 countries
    • Caters insurance brokerage, risk consulting in the electric power, infrastructure and energy sector

    Challenges:

    • Insurance broking non-standard requirements; complex premium calculations with variable parameters being done manually
    • Need of Disintegrated parameters like sum insured, gross premium, risk categories, cadent, ceding commissions, local brokerage etc to be taken into consideration
    • Need of unique industry specific requirement cadent debit note payment acceptance on basis of risk terms and then tracking bank transactions

    Solution Proposed and Implemented:

    • Enable reversals of policies using credit note against closing note and automate Jes
    • E-approval process to complete end-to-end issuance
    • Replace excel and macros with proper accounting system
    • Achieved all this using NetSuite ERP and CRM solution

    Results:

    • 20% reduction in reinsurance policy broking time
    • Enabled cloud access to data from Europe and Tokyo
    • Eliminated manual excel based accounting
    • Seamless integration of Sales Order, Invoicing, PO, bills etc)
    • Integrated 4 types of vendor billing or closing instructions
  • Company Profile:

    • Natural and Organic food whole sale and distribution, across world
    • 90+ employees, with complex demand and freight management
    • Multiple locations

    Challenges:

    • Limited visibility of financial performance
    • Multiple sources of information often leading to delays
    • High level of complex manual processing
    • Hours lost locating pallets on warehouse floors
    • Difficult inventory management and demand planning

    Solution Proposed and Implemented:

    • Replace local base accounting system with comprehensive business management system, including financials, inventory management, order management, customer management, employee management
    • Deployed Integrated cloud based NetSuite OneWorld edition

    Results:

    • Complete real-time visibility of all warehousing activity, saving hours each day locating stock pallets
    • GTK is now able to manage higher stock volume, with improved on-time delivery and better tracking
    • Widespread satisfaction across levels of business, from forklift drivers to finance team helping in overall better decision making
  • Company Profile:

    • Established in Singapore in 1995 as a wholly owned subsidiary of Quality Vision International, Inc (QVI) the holding company for Optical Gaging Products (OGP) worldwide, OGP designs and manufactures a whole range of dimensional measuring technologies, specializing in non-contact and multi-sensor metrology systems

    Challenges:

    • Lacked the functionality and scale that was needed to grow the business, and lacked integration capacity for project management and CRM.
    • An attempt to implement Microsoft Dynamics GP was aborted after difficulties finding the IT personnel needed to bring the solution live

    Solution Proposed and Implemented:

    • Fulfill advanced inventory handling features to manage landing cost, serialized inventory and bar-coding
    • Implemented cloud-based easy to use Wholesale/distribution mid-market edition of NetSuite with ERP/CRM/eCommerce functionalities

    Results:

    • Easily management of multiple inventory items with details tracking of sales lifecycle
    • Seamless integration of Sales Order, Invoicing, PO, bills etc.

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